Questions buyers actually ask
Twelve answers covering the whole buying cycle, from warranty to export review.
Answers we can put in writing
Everything below is what we actually do — if your question is not here, ask it and we will answer in writing.
What warranty comes with an aircraft?
Airframe and payload carry a one-year warranty; batteries are covered for six months or 200 cycles, whichever comes first.
How long is delivery?
Standard configurations typically ship in 6–8 weeks from order confirmation. Custom payload integration adds 3–4 weeks. Confirm against your order — the schedule is written into the contract.
Do you support overseas after-sales?
Yes. Support runs from our Beijing office and through regional partners for on-site work. Remote diagnostics are included for the life of the aircraft.
What training is included?
Two operators are trained at delivery — assembly, pre-flight, mission planning, recovery and first-line maintenance. The SIMU simulator is used for crew hours before the first live sortie.
Can the aircraft be customised?
Yes — payload mounts, communications bands, ground station configuration and paint. Custom work starts from your mission profile, not from a catalogue option list.
What about spare parts?
A recommended spares kit ships with each fleet — propellers, landing gear, servo sets and consumables — sized for 12 months of operation. Reorders ship from the regional spares stock held in Beijing.
Which countries can you ship to?
Export is subject to the destination's import rules and to Chinese export-control review. We quote and contract only after that review, and we tell you the outcome before you commit.
Can it fly where GNSS is jammed?
The flight-control stack is hardened against GNSS denial: it holds attitude and altitude on inertial and barometric references, then returns along the recorded route. It is not a substitute for a navigation system — it is a way home.
What is the minimum crew?
One operator for the 3–5 kg class, two for 10 kg and above. The ZT-20V working from a CloudPatrol dock needs nobody on site.
Do you provide documentation?
Operation manual, maintenance manual, spares catalogue and the as-built configuration list ship with every aircraft, in English. Other languages on request.
Can I become a distributor?
Yes. We appoint regional partners by territory with demo units and technical training. Send your territory, sectors and existing portfolio through the enquiry form.
Is the aircraft ITAR-free?
The aircraft is designed and built in China with our own flight control and gimbal designs. We do not source US-controlled content into the flight-critical path. Confirm specifics for your end-use case in writing with our compliance team.